Ombudsman shows caution on complaints over Covid online shift

Office for the Independent Adjudicator proposes new system as it expects high volume of grievances relating to Covid-19 disruption

5 November

Masks should be worn in all learning environments, according to government advice to universities ahead of English lockdown

3 November

Regulator intervenes as some institutions suspend in-person teaching

28 September

Two years ago, universities claimed to be selling the student experience. So where are our lockdown refunds, asks Maria Magdalena Gajewska

21 July

English and Welsh ombudsman willing to admonish universities over Covid-related disruption only if they have not made effort to deliver quality online learning, case summaries reveal